Terms and Conditions
Terms and conditions of sale
Characteristics of goods, digital products and/or services
The products sold through the Site are tangible goods, specifically clothing items for men and women, sold by GIEMME BRANDSCORPORATE, GIEMME BRANDSCORPORATE Srl, Via Morimondo, 2/4 20143 Milano (MI) Italy, +39 030 930 77 61, help@giemmebrandscorporate.it, P. IVA 00702060989, REA/RI MI - 2016097.
Pricing and payments
The products sales prices will be shown with VAT and any taxes applicable in the country of dispatch already included. Product prices may be subject to updates and changes. The standard shipping costs will be borne by the company, while there is an additional cost for express shipments (15 € Italy, 20 € for other countries).
All available payment methods will be displayed at checkout: Credit Card (Visa, Mastercard, American Express, Maestro), Apple Pay, Google Pay, Shop Pay, iDEAL, Bancontact and Paypal.
Membership
There are no membership form.
Delivery and right of withdrawal
The products are delivered by DHL directly to the shipping address indicated during the checkout. The order handling time will not exceed two working days, otherwise we will contact the customer. The handling and delivery times include only working days and do not include holidays.
The standard shipping costs will be borne by the company, while there is an additional cost for express shipments (15 € Italy, 20 € for other countries). The amount will be expressly indicated both at checkout and in the order confirmation emails.
Orders must be placed from the website of the country in which delivery is requested and shipments will be active in the following countries: Italy, Belgium, Bulgaria, Czech Republic, Denmark, Germany, Estonia, Ireland, Greece, Spain, France, Croatia, Cyprus, Latvia, Lithuania, Luxembourg, Hungary, Malta, the Netherlands, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Finland and Sweden.
The User can return the product received by making a return request directly from the Site, or by contacting Customer Service. The company will send a first email to the customer confirming the return procedure and a second email to confirm acceptance of the return with the relevant shipping details. The products must be returned intact, undamaged, unused, unwashed and complete with all labels and pack provided at the time of shipment. Products that are returned incomplete, ruined, damaged and/or deteriorated will not be refunded. Return requests must be made within 14 days from order receipt by the user and the products the User wish to return must be entrusted to the courier within 14 days from return approval. The return costs will be borne by the company.
Once the return is received, the company will verify that all conditions have been met and will provide a refund using the same payment method used at the time of purchase, excluding any express shipping costs. The refund time depends on the payments method used, but will not exceed 30 days from the moment of issuance, for which the User will be notified via email.
Legal warranty of conformity
The company will respond if the products purchased are not compliant with the current regulations. All reports may be made directly from the Site, or by contacting the Customer Service and must contain an accurate description of the problem detected. The Customer Service will communicate to the User the instructions to return the product, which will be on the company. The User can both request a refund or, alternatively, a replacement of the product. Damage due to accidental events, use and handling not in accordance with the intended use of the product is excluded from the guarantee.
Liability
The company does not assume responsibility for any malfunctions due to force majeure that do not allow the execution of the contract in the agreed time. The company assumes no responsibility towards third parties or for any fraudulent and unlawful use that may be made by a third party of the permitted payment methods.
Copyright
The website contents, such as images, photographs, texts, logos, videos, web pages, graphics, colours, tools, fonts, processes, functions and design are protected by copyright and all other intellectual property rights. Reproduction in any form of its contents is prohibited without express consent. Users are only allowed to view the site and its contents, any act of reproduction of the content must be authorized by the company itself. The reproductions must be made in respect of copyright and intellectual property rights.
User registration and content
Users can voluntarily decide to register on the site by creating an account. To complete the transaction they will need to enter personal data (for example email address, name, gender, date of birth...) that will be marked as essential or not during the registration. Users will always have the possibility to modify or delete the data entered. Within the site, users' activities will be tracked and the data provided at registration will be integrated with those received from other sources: social media, forms, chat, email...
Privacy
Please, follow this link to consult the privacy policy.